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Returns & Refund Policy

Understand our hassle-free returns and refund process to ensure your satisfaction with every purchase at PCPLACE.

Returns and Refunds

PC Place Refund Policy

This Refund Policy (“Policy”) outlines the circumstances under which PC Place (we, us, or our) will offer refunds for products purchased on our website, pcplace.com.au.

1. Australian Consumer Law

We comply with the Australian Consumer Law (ACL) and offer refunds, repairs, or replacements in accordance with its guidelines. The ACL provides a set of consumer guarantees that protect you when you buy goods and services. These guarantees cannot be excluded by this policy. If there is a discrepancy between this Policy and the ACL, the ACL will prevail.

2. Change of Mind

We understand that sometimes you might change your mind about a purchase. However, we are unable to offer refunds for unwanted items unless the item is faulty, significantly different from its description, or unfit for the purpose for which it was purchased (as outlined in the ACL).

3. Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 3 days of receiving your order. We will happily offer you a full refund, including any shipping costs, upon return of the item.

4. Return Process

To initiate a return, please contact our customer service team by phone at [Phone Number] or email at [Email Address] within the timeframe outlined above. We will provide you with instructions on how to return the item.

5. Returned Item Conditions

For a full refund, the returned item must be:

  • In its original packaging (unless faulty)
  • Unused and undamaged
  • With all original accessories and manuals

We reserve the right to reject a refund request if the returned item does not meet these conditions.

6. Processing Time

Once we receive your returned item and confirm it meets the conditions outlined above, we will process your refund within [Number] business days. The refund will be issued to the original payment method used for the purchase.

7. Change of Mind – Return Shipping Costs

If you are returning an item due to a change of mind, you will be responsible for the return shipping costs.

8. Warranty Claims

Many of the products we sell come with a manufacturer’s warranty. If your item is faulty and still under warranty, please contact the manufacturer directly for support.

9. Contact Us

If you have any questions about this Refund Policy, please contact us:

10. We Reserve the Right to Amend This Policy

We reserve the right to amend this Policy at any time. We will update the Policy on our website and the revised version will be effective immediately.

Frequently Asked Questions

Find answers to common questions about our returns and refund policy.

What is the return period?

You can return items within 30 days of the purchase date.

How do I initiate a return?

To initiate a return, please contact our customer service team at HERE with your order number and reason for return.

Are there any items that cannot be returned?

Yes, certain items such as software, downloadable products, and clearance items are not eligible for return.

When will I receive my refund?

Refunds are typically processed within 7-10 business days after we receive your returned item.

Can I exchange an item?

we are unable to offer refunds for unwanted items unless the item is faulty, significantly different from its description, or unfit for the purpose for which it was purchased (as outlined in the ACL)

Who pays for return shipping?

If the return is due to our error or a defective product, we will cover the return shipping costs. Otherwise, the customer is responsible for return shipping.